‘Qatar Airways cancelled my flight at short notice and is refusing to compensate me’
After our reader's codeshare trip was cancelled both airlines shunned responsibility for compensation. Our expert reveals who's in the wrong
After our reader's codeshare trip was cancelled both airlines shunned responsibility for compensation. Our expert reveals who's in the wrong
After our reader struggled to receive compensation for a £3,000 trip that was cancelled due to Covid, our expert steps in
From secret coves to family-friendly sands, Cornwall has 300 miles of some of the most beautiful and varied coastline in Britain
Cornwall is defined by its magnificent coastline, medieval harbours and oak-forested creeks
Our reader's 'countrywide' card was rejected by buses in the capital. Our expert finds out what went wrong
Trips to EU countries can come with a surprising mobile phone bill. Our expert explains how to save money
Our reader was unexpectedly charged for a medical bill after being told their insurance would cover it. Our expert finds out what went wrong
Our reader received conflicting information about booking seats on a train journey in Spain – and lost money. Our expert weighs in
Our reader asks if they are owed compensation by British Airways after their flight returned to Seville. Our expert weighs in
Our reader asks if it was fair to be charged a 'no-show' fee after her husband passed away. Our expert weighs in
Our reader asks whether they are entitled to money back after a scheduling shift. Our expert weighs in
Things don't go smoothly when our reader arrives to pick up a rental car abroad – but can they get a refund? Our consumer expert weighs in
After submitting a claim to their travel insurance provider, one reader was left frustrated. Our consumer expert weighs in
First-timers needn't be daunted by this big, beautiful country
In order to make a cruise sailing, the reader purchased another ticket – but who is financially responsible? Our consumer expert weighs in
A simple spelling mistake ruined one reader’s costly trip Down Under. Our consumer expert investigates